Terms & Conditions
Last updated: September 5, 2026
Cancellations, changes & credits
All bookings are charged in full at the time of booking. We do not issue refunds. If you need to cancel or change the date of a service, we will issue account credit toward a future booking, subject to the conditions below. This policy is disclosed conspicuously at checkout and you acknowledge it before payment.
Date changes & cancellations
Eligible cancellations and date changes are converted to account credit. Credit never expires and applies automatically to your next booking.
Satisfaction
If something isn’t right with your service, contact us and we’ll make it right. Your satisfaction is guaranteed.
SMS / text messaging terms
These terms govern the Upkept text-messaging program. By providing your mobile number when booking a service or signing up as a service provider — and checking the consent box at checkout — you agree to receive transactional (service-related) text messages from Upkept at the number you provide. These messages are transactional and relate to your own booking; consent to receive them is not a condition of purchasing any goods or services.
- Program name: Upkept.
- Message types: booking confirmations, appointment and day-before reminders, service-provider assignment and confirmation updates, and replies to questions about your booking.
- Message frequency: recurring; frequency varies based on your booking activity.
- Cost: Message and data rates may apply. Upkept does not charge for the messages, but your mobile carrier may.
- To opt out: reply STOP at any time to cancel. You will receive a one-time confirmation that you’ve been unsubscribed, and no further messages will be sent unless you opt back in.
- For help: reply HELP, or contact us at support@tryupkept.net or (248) 521-0135.
- Carriers: supported on major U.S. carriers. Carriers are not liable for delayed or undelivered messages.
Mobile opt-in information and consent are never shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for how we collect and handle your information.
Contact
Upkept — support@tryupkept.net, (248) 521-0135.